IBK MANAGEMENT SOLUTIONS GMBH was founded in 2001 as a spin-off of from Institut für Betriebsberatung und Kommunikationsforschung and IBK - System- und Softwarehaus GmbH, with the goal of translating the results of consulting and research projects of those two companies into commercial products, with a special emphasis on the GOA-WorkBench, a software suite for all kind of assessment or survey based management techniques.
Our products are distributed and serviced through an international network of business associations, consulting partners and research institutions who are experts for the underlying management methods.
To improve and advance the contents and number of GOA knowledge bases, IBK is strongly involved in numerous European research projects on the topic of Management Support techniques. To do so, IBK GmbH works in closed co-operation with IBK Institut für Betriebsanalyse und Kommunikationsforschung who is specialised on the design, development and management of international research projects.
TQM-Knowledge
The chapter “TQM-Knowledge” aims at giving you a guide line for the search on TQM relevant knowledge resources on the web.
To facilitate your efforts, the topic is divided up into the following sub-chapters:
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Research Projects |
Overview of international research projects around TQM related topics |
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Study Results |
Summaries of studies on the use of TQM methods and techniques in Europe |
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TQM Links |
Link list for TQM related web sites |
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Papers on TQM |
International publications about TQM, with a focus on papers that have been written by IBK or partner organisations. |
Products
GOA is short for "Group Opinion Analyser" and the offered solution contains a complete family of assessment and survey based management techniques.
All GOA-WorkBench Modules have the following characteristics:
Easy to use Survey Tool
Pre-defined, rich question catalogues
Easy to adapt to company specific demands
Multilingual
Interface and knowledge base languages changeable
Consistency of data maintained in multilingual surveys
Multimedia Training
Easy training on how to use the tools
Content oriented training (e.g. how to perform an assessment or a specific survey)
Training on TQM basics for all of the company
Optionally Paper Based or Electronic Surveys
Overview about our configurable and extendable management software solutions:
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Generic Top Level |
Sector Specific Level |
Branch Specific Level |
Specific Surveys |
Sector or Branch |
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 EFQM Assessment Professional Assessor Team Version
GOA Inquiry Center
GOA Balanced Q-Card |
EFQM Assessment Standard EDU |
EFQM Check-Up EDU
Easy Assessment EDU
ISO 9004 Assessment |
People Satisfaction EDU
Training Evaluation
Satisfaction of companies with schools
Objectives |
Education & Training Organisations |
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EFQM Assessment Standard
IPMA Assessment |
Easy Project Assessment
ISO 9004 Assessment |
People Satisfaction
Customer Satisfaction
Team Efficiency
360° Management Feedback
Innovation Culture
Learning Organisation Inventory
Objectives |
Service Organisations |
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EFQM Assessment Standard |
EFQM Check-Up SME
Easy Assessment SME
ISO 9004 Assessment |
People Satisfaction
Customer Satisfaction
Team Efficiency
360° Management Feedback
Innovation Culture
Learning Organisation Inventory
Objectives |
Production Industries |
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CAF – Common Assessment Framework |
Easy Assessment CAF
ISO 9004 Assessment |
People Satisfaction
Team Efficiency
360° Management Feedback
Innovation Culture
Learning Organisation Inventory |
Public A |
Unterriethstr. 37
D-65187 Wiesbaden
Germany
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